Terms & Conditions

Last Updated: September 7, 2026

Welcome to Time Vision Security Systems. These Terms & Conditions govern your use of our website and your purchase or use of products and services offered by Time Vision Security Systems.

By accessing our website, submitting an enquiry, placing an order, or using our installation, maintenance, or technical services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Time Vision Security Systems

Time Vision Security Systems provides CCTV and surveillance products, biometric attendance systems, access control, networking solutions, computers, laptops, electronics, installation, maintenance, and related technology services.

Business Address:
Block-402/4, Kamarajar Road,
Ilayangudi, Tamil Nadu, India.

Phone: +91 9150902726
Email: info@timevision.in

2. Website Usage

You may use this website for lawful purposes only.

You agree not to:

  • Use the website for any unlawful activity.
  • Attempt to gain unauthorized access to the website or its systems.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Upload harmful files, malware, or malicious code.
  • Interfere with the security or operation of the website.
  • Use automated systems to collect website content without our permission.
  • Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, features, and other information displayed on our website are accurate and up to date.

However:

  • Product images may vary slightly from the actual product.
  • Colours may appear differently depending on your device or screen.
  • Product specifications may be changed by manufacturers.
  • Packaging and accessories may vary.
  • Product availability may change without prior notice.

Where applicable, the manufacturer’s specifications and warranty terms will apply.

4. Product Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may vary due to:

  • Manufacturer price changes
  • Availability
  • Promotional offers
  • Taxes
  • Shipping charges
  • Installation or service charges

Unless specifically stated otherwise, installation, transportation, configuration, or other service charges may be separate from the product price.

Any applicable additional charges will be communicated to the customer before confirmation of the relevant order or service.

5. Product Availability

Adding a product to the website does not guarantee that the product will always be available.

If a product becomes unavailable after an order is placed, we may:

  • Inform you about the unavailability.
  • Offer an alternative product where appropriate.
  • Cancel the affected order.
  • Provide a refund for any eligible amount already paid.

6. Orders

When you place an order through our website or directly with Time Vision, you agree to provide accurate information required to process the order.

An order may be subject to confirmation based on:

  • Product availability
  • Pricing
  • Customer information
  • Delivery location
  • Payment confirmation
  • Other applicable requirements

We reserve the right to decline or cancel an order where there is a genuine reason, including incorrect pricing, stock issues, suspected fraudulent activity, or inability to fulfil the order.

7. Payments

Customers must make payment using the payment methods made available by Time Vision.

Depending on the order or service, payment may be required:

  • Fully at the time of purchase
  • Partially in advance
  • Before installation
  • According to an agreed quotation or service arrangement

Orders or services may not be processed until the required payment has been successfully confirmed.

Third-party payment gateways may apply their own terms and conditions.

8. Installation Services

Time Vision provides installation and setup services for applicable products and systems.

Installation may include:

  • CCTV camera installation
  • DVR/NVR configuration
  • Mobile viewing setup
  • Biometric installation
  • Access control installation
  • Networking installation
  • Device configuration
  • Testing and basic customer guidance

Installation charges may depend on factors such as:

  • Number of devices
  • Installation location
  • Cable length
  • Height and accessibility
  • Civil/electrical work
  • Additional accessories
  • Network requirements
  • Site conditions

Any additional work outside the agreed scope may be charged separately after informing the customer.

9. Site Conditions & Customer Responsibilities

Customers must provide reasonable access to the installation/service location.

The customer may be responsible for providing:

  • Electricity supply
  • Internet connection where required
  • Required permissions for installation
  • Access to the installation area
  • Necessary building or property approvals

Time Vision is not responsible for delays caused by circumstances outside our reasonable control, including lack of access, power failure, internet issues, construction restrictions, or third-party service interruptions.

10. Maintenance & AMC Services

Time Vision may provide maintenance and Annual Maintenance Contract (AMC) services depending on the selected service plan.

The scope of an AMC will depend on the quotation or service agreement provided to the customer.

Unless specifically included in the service agreement, AMC may not cover:

  • Physical damage
  • Accidental damage
  • Water or fire damage
  • Damage caused by electrical fluctuations
  • Damage caused by unauthorized modifications
  • Replacement of major hardware/components
  • Damage caused by misuse or negligence

Specific AMC terms will be communicated to the customer before confirmation.

11. Warranty

Product warranties are generally subject to the manufacturer’s warranty terms, unless Time Vision expressly provides a separate warranty.

Warranty coverage may vary depending on the product and manufacturer.

Warranty may not cover damage caused by:

  • Physical damage
  • Improper use
  • Unauthorized repair or modification
  • Water or moisture
  • Fire
  • Electrical surge or voltage fluctuation
  • Accidents
  • Negligence
  • Normal wear and tear
  • Installation or handling by unauthorized persons

Customers may be required to provide proof of purchase or other relevant documentation for warranty claims.

12. Third-Party Products & Manufacturers

Time Vision may sell products manufactured by third-party brands.

For such products:

  • Manufacturer specifications apply.
  • Manufacturer warranty conditions may apply.
  • Manufacturer service centres may handle certain warranty claims.
  • Product availability and specifications may change according to the manufacturer.

Time Vision will provide reasonable assistance in coordinating eligible warranty or service requests where applicable.

13. Service Limitations

Security systems such as CCTV, alarms, access control, and networking equipment are designed to assist with monitoring, security, and management.

However, no security system can guarantee prevention of theft, intrusion, damage, or other incidents.

Time Vision does not guarantee that the installation or use of a security system will prevent every security incident or loss.

Customers remain responsible for taking appropriate security and safety measures for their property.

14. Limitation of Liability

To the extent permitted by applicable law, Time Vision will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our products or services.

This may include losses resulting from:

  • Theft or unauthorized access
  • Loss of data
  • Internet/network interruptions
  • Power failures
  • Third-party service failures
  • Improper use of equipment
  • Unauthorized modification of equipment
  • Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

15. Intellectual Property

All content on this website, including:

  • Logos
  • Brand names
  • Text
  • Graphics
  • Images
  • Videos
  • Icons
  • Website design
  • Layout
  • Software and code

is owned by or licensed to Time Vision or the respective rights holder, unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute, or commercially use our website content without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

16. Links to Third-Party Websites

Our website may contain links to third-party websites, manufacturers, payment providers, social media platforms, or other external services.

These links are provided for convenience. Time Vision does not control and is not responsible for the content, availability, security, or policies of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from technical problems
  • Completely secure
  • Free from viruses or other harmful components

Website availability may be affected by maintenance, technical issues, hosting problems, network failures, or circumstances beyond our control.

18. Force Majeure

Time Vision will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Fire
  • Flood
  • Government restrictions
  • War or civil disturbance
  • Strikes
  • Power failures
  • Internet or telecommunications failures
  • Supply-chain disruptions
  • Manufacturer delays
  • Other unforeseen circumstances

19. Changes to Products, Services & Terms

Time Vision reserves the right to modify:

  • Products
  • Product specifications
  • Prices
  • Services
  • Website content
  • Offers
  • These Terms & Conditions

at any time without prior notice.

Updated Terms & Conditions will be published on this page with the revised Last Updated date.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Time Vision collects, uses, stores, and protects personal information.

21. Dispute Resolution

We encourage customers to contact Time Vision first so that we can attempt to resolve any complaint or dispute amicably.

For customer complaints, please contact:

Time Vision Security Systems
Phone: +91 9150902726
Email: info@timevision.in

If a dispute cannot be resolved through mutual discussion, it shall be subject to the applicable laws of India and the jurisdiction of the appropriate courts having authority over the matter, subject to applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

23. Contact Us

If you have questions regarding these Terms & Conditions, products, orders, installations, or services, please contact us.

Time Vision Security Systems

Address:
Block-402/4, Kamarajar Road,
Ilayangudi, Tamil Nadu, India.

Phone: +91 9150902726
Email: info@timevision.in