Return, Refund & Replacement Policy
Last Updated: September 7, 2026
At Time Vision Security Systems, we aim to provide quality products and reliable service to our customers. This Return, Refund & Replacement Policy explains the conditions under which products purchased from Time Vision may be returned, replaced, or refunded.
By placing an order with us, you agree to the terms outlined below.
1. Eligible Products
Products may be eligible for return or replacement when:
- The product received is defective or does not function as intended.
- The product received is damaged during delivery.
- The wrong product was supplied.
- The product received differs materially from the product ordered.
- The product has a manufacturing defect covered by the applicable warranty or return terms.
Eligibility may vary depending on the product category, manufacturer, warranty conditions, and condition of the product.
Before returning any product, customers should contact Time Vision for approval and instructions.
2. Return Period
Customers should report any damaged, defective, incorrect, or missing product to us as soon as possible after delivery.
For products eligible for return or replacement, the request should generally be raised within 7 days of delivery, unless a different period is specifically mentioned on the product page, quotation, invoice, or applicable manufacturer policy.
Products reported after the applicable return period may be handled under the manufacturer’s warranty or service process, where applicable.
3. Damaged Products
If your package arrives damaged:
- Please inspect the package at the time of delivery where possible.
- Take clear photographs or videos showing the package and product damage.
- Contact Time Vision as soon as possible.
- Do not install or use a visibly damaged product unless instructed by our team.
- Keep the original packaging, accessories, manuals, and invoices until the issue is resolved.
We may request photographs, videos, serial numbers, or other information to assess the claim.
4. Defective Products
If a product is not functioning properly, please contact us with:
- Order/invoice details
- Product name
- Serial number, where applicable
- Description of the problem
- Photos or videos showing the issue
Our technical team or the relevant manufacturer/service centre may inspect or troubleshoot the product before approving a replacement or refund.
Some technical issues may be resolved through configuration, installation support, software updates, or troubleshooting rather than product replacement.
5. Wrong Product or Missing Items
If you receive a product that is different from what you ordered, or if an item/accessory is missing, contact us as soon as possible.
After verification, we may:
- Send the missing item, where applicable.
- Replace the incorrect product.
- Arrange a return.
- Provide an eligible refund.
The original product and packaging may need to be returned before a replacement is dispatched.
6. Replacement Process
If your replacement request is approved:
- Contact Time Vision at +91 9150902726 or info@timevision.in.
- Provide your order/invoice details and issue description.
- Submit photographs/videos or other requested information.
- Our team will assess the request.
- If approved, we will provide return or collection instructions where applicable.
- The product may be inspected after return.
- An eligible replacement will be processed after verification.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an equivalent alternative or provide an eligible refund, subject to the applicable terms.
7. Return Shipping
Where the return is due to:
- A wrong product supplied by Time Vision
- A product damaged during delivery
- A confirmed manufacturing defect covered under the applicable return terms
we may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns requested for other reasons, shipping or handling charges may be the customer’s responsibility.
8. Refunds
If a refund is approved, the refund amount will generally be processed through the original payment method, where technically possible.
Depending on the payment provider and banking institution, the time taken for the amount to appear in your account may vary.
Refunds may be processed after:
- Return approval
- Receipt of the returned product
- Product inspection, where required
- Confirmation that the product meets the applicable return conditions
Shipping, installation, configuration, or service charges may not be refundable where the relevant service has already been provided.
9. Refund Timeline
Once a refund is approved, Time Vision will initiate the refund within a reasonable processing period.
The actual credit time may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Other financial institution
Customers should allow additional time for the payment provider to complete the transaction.
10. Non-Returnable Products
Certain products may not be eligible for return or replacement except where they are defective, damaged, incorrectly supplied, or covered by applicable warranty rights.
These may include:
- Products damaged due to customer misuse
- Products physically damaged after delivery
- Products modified or repaired without authorization
- Products damaged due to improper installation
- Products damaged due to electrical surge or voltage fluctuation
- Products damaged by water, fire, or other external causes
- Products with removed or altered serial numbers
- Products missing essential accessories or components
- Products returned without original packaging where packaging is required
- Customized or specially configured products
- Software, licenses, or digital products once activated
- Products supplied specifically against a customer-approved quotation where return conditions were agreed separately
- Products outside the applicable return period
Manufacturer-specific exclusions may also apply.
11. Installation & Service Charges
Product returns do not automatically include refunds for installation or other services.
If installation, configuration, networking, or other services have already been completed, those service charges may be non-refundable unless the service was not provided or otherwise qualifies for a refund under the agreed service terms.
If a product is returned and reinstalled with a replacement product, additional installation charges may apply depending on the circumstances.
12. Warranty Claims
Some products may be covered by a manufacturer warranty rather than a direct Time Vision replacement policy.
In such cases, customers may be required to contact or visit the manufacturer’s authorized service centre.
Time Vision will provide reasonable assistance in coordinating eligible warranty claims where applicable.
Warranty coverage is subject to the manufacturer’s terms and conditions.
13. Product Condition for Returns
Unless the product is defective, damaged, or incorrectly supplied, returned products should generally be:
- Unused
- In original condition
- Complete with accessories
- Accompanied by the original invoice
- In original packaging where applicable
Products showing signs of misuse, unauthorized modification, or damage caused after delivery may not qualify for return.
14. Order Cancellation
Customers may request cancellation before an order is dispatched or before a service/installation has commenced.
Once an order has been dispatched or installation/service work has started, cancellation may be subject to applicable charges and terms.
For more information, please refer to our Cancellation Policy.
15. How to Request a Return or Replacement
To request a return, refund, or replacement, contact:
Time Vision Security Systems
Phone: +91 9150902726
Email: info@timevision.in
Please include:
- Customer name
- Order/invoice number
- Product name
- Date of purchase
- Reason for return/replacement
- Photos/videos where applicable
- Contact number
Our team will review the request and provide the next steps.
16. Fraudulent or Abusive Returns
Time Vision reserves the right to investigate and reject return or refund requests that appear to involve:
- Fraudulent claims
- Intentional damage
- Product substitution
- Repeated misuse of the return policy
- False information
- Unauthorized modification or tampering
Any action taken will be subject to applicable law.
17. Policy Changes
Time Vision may update this Return, Refund & Replacement Policy from time to time to reflect changes in our products, services, suppliers, or applicable requirements.
The updated policy will be published on this page with the revised Last Updated date.
18. Contact Us
For questions regarding returns, refunds, replacements, or warranty claims:
Time Vision Security Systems
Address:
Block-402/4, Kamarajar Road,
Ilayangudi, Tamil Nadu, India.
Phone: +91 9150902726
Email: info@timevision.in