Shipping & Delivery Policy
Last Updated: September 7, 2026
At Time Vision Security Systems, we aim to ensure that your products reach you safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains our delivery areas, shipping charges, estimated timelines, and the difference between product delivery and installation services.
1. Delivery Areas
Time Vision may provide product delivery across India, subject to product availability, courier serviceability, and the delivery location.
Our local installation and service operations are primarily available in and around Ilayangudi, Tamil Nadu, with service availability depending on the location and type of project.
For locations outside our regular service area, please contact us before placing an order to confirm product delivery and installation availability.
Phone: +91 9150902726
Email: info@timevision.in
2. Estimated Delivery Time
Estimated delivery time depends on:
- Product availability
- Order confirmation
- Delivery location
- Courier/logistics partner
- Public holidays
- Weather or unforeseen circumstances
For products that are in stock, orders are generally processed and dispatched within 2–5 business days after payment confirmation.
After dispatch, delivery may generally take approximately 3–10 business days, depending on the destination and courier service.
These are estimated timelines and are not guaranteed delivery dates.
For special-order or currently unavailable products, we will communicate the expected availability and delivery timeframe where possible.
3. Order Processing
Orders are processed after successful payment confirmation or according to the payment terms agreed in the quotation.
Before dispatch, we may verify:
- Customer contact information
- Delivery address
- Product availability
- Payment status
- Order details
Incorrect or incomplete delivery information may result in delays.
Customers are responsible for providing an accurate delivery address and contact number.
4. Shipping Charges
Shipping charges may vary depending on:
- Product type
- Product weight and dimensions
- Delivery location
- Number of products
- Courier charges
- Special handling requirements
The applicable shipping charges, if any, will be displayed at checkout or communicated to the customer before order confirmation.
For certain local orders, delivery may be available at no additional charge depending on the location and order value.
5. Delivery Tracking
Where tracking is available, customers may receive shipment/tracking information through the contact details provided during the order.
Customers can contact Time Vision if they require assistance regarding their shipment.
Phone: +91 9150902726
Email: info@timevision.in
6. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect delivery information
- Remote delivery locations
- Natural disasters
- Government restrictions
- High-volume periods
- Supplier or manufacturer delays
Time Vision will make reasonable efforts to assist customers in tracking delayed shipments.
A delivery delay does not automatically qualify an order for cancellation or refund unless otherwise provided under our applicable policies or required by law.
7. Damaged Package
Customers are encouraged to inspect the package when it is delivered.
If the package appears visibly damaged:
- Take photographs or video of the package before opening it, where possible.
- Note any visible damage with the delivery person/courier, where applicable.
- Open and inspect the product carefully.
- Contact Time Vision as soon as possible if the product is damaged.
- Keep the original packaging, accessories, invoice, and other materials.
Please provide clear photographs/videos of the package and product when reporting damage.
Damage claims will be reviewed before a replacement, return, or refund is approved.
For more information, please refer to our Return, Refund & Replacement Policy.
8. Product Delivery vs Installation
Product delivery and installation are separate services unless specifically included in your order or quotation.
Product Delivery
Product delivery means the physical delivery of the purchased product to the customer’s provided address.
Delivery does not automatically include:
- Installation
- Configuration
- Wiring
- Networking
- Wall mounting
- Mobile application setup
- Testing
- User training
Installation Service
Where installation is requested and available, Time Vision may provide professional installation as a separate service.
Installation charges may depend on:
- Number of cameras/devices
- Cable requirements
- Installation height
- Site accessibility
- Civil/electrical work
- Networking requirements
- Additional accessories
- Complexity of the installation
The installation scope and applicable charges will be communicated to the customer before confirmation.
9. CCTV & Security System Installation
For CCTV, biometric, access-control, networking, and similar systems, delivery of the equipment does not mean that the system has been installed or commissioned.
Installation may include:
- Camera mounting
- Cable routing
- DVR/NVR configuration
- Network configuration
- Mobile viewing setup
- Device testing
- Basic customer guidance
Additional work outside the agreed installation scope may incur additional charges.
10. Delivery Address
Customers should provide a complete and accurate delivery address, including:
- Name
- House/shop/office number
- Street
- Area
- City/Town
- District
- State
- PIN code
- Contact number
Time Vision is not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.
11. Failed Delivery
If a courier is unable to deliver an order because:
- The customer is unavailable
- The address is incorrect
- The customer refuses delivery
- The courier cannot access the location
- The provided phone number is unreachable
additional delivery charges or re-shipping charges may apply where applicable.
Repeated failed deliveries may result in the order being returned to Time Vision.
12. Local Delivery & Installation
For customers located in Ilayangudi and nearby areas, Time Vision may provide local delivery and installation services depending on availability.
Local delivery and installation charges will depend on the project requirements and location.
For larger CCTV, networking, biometric, or access-control projects, a site visit may be required before providing a final quotation.
13. Special & Bulk Orders
Large orders, customized security systems, project-based orders, or products sourced specifically for a customer may have different delivery timelines and payment terms.
Such terms will be communicated separately through the relevant quotation or order confirmation.
14. Contact Us
For questions regarding shipping, delivery, installation, or order status, please contact:
Time Vision Security Systems
Address:
Block-402/4, Kamarajar Road,
Ilayangudi, Tamil Nadu, India.
Phone: +91 9150902726
Email: info@timevision.in