Cancellation Policy

Last Updated: September 7, 2026

At Time Vision Security Systems, we understand that plans can change. This Cancellation Policy explains the conditions under which customers may cancel product orders, deliveries, installations, and other services.

By placing an order or booking a service with Time Vision, you agree to the terms outlined below.

1. Order Cancellation

Customers may request cancellation of an order by contacting us through:

Phone: +91 9150902726
Email: info@timevision.in

Cancellation requests should include:

  • Customer name
  • Order/invoice number
  • Product or service name
  • Registered phone number
  • Reason for cancellation, where applicable

Cancellation eligibility depends on the current status of the order.

2. Cancellation Before Dispatch

If you request cancellation before the product has been dispatched, we will generally try to process the cancellation.

If payment has already been received and the cancellation is approved, an eligible refund will be initiated according to our Return, Refund & Replacement Policy.

Any applicable deductions or charges that were already incurred may be communicated before processing the refund.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not always be possible.

If you no longer require the product after dispatch, you may be required to:

  • Receive the shipment and follow the applicable return procedure, or
  • Refuse delivery where appropriate and permitted by the courier.

Return shipping, handling, or other applicable charges may apply depending on the circumstances.

Refunds, where eligible, will be processed after the returned product is received and inspected.

Please refer to our Return, Refund & Replacement Policy for applicable conditions.

4. Cancellation After Delivery

Once a product has been successfully delivered, cancellation will generally be treated as a return request rather than a cancellation.

Any return, replacement, or refund will be subject to the applicable eligibility conditions and return period specified in our Return, Refund & Replacement Policy.

Products that have been installed, configured, used, modified, or damaged may not be eligible for cancellation or return except where applicable under warranty or consumer protection requirements.

5. Cancellation of Installation Appointments

Customers who have booked an installation service may request cancellation by contacting Time Vision as early as possible.

If the cancellation is made before the technician has been assigned or travel has started, cancellation may generally be processed without an installation service charge.

If a technician has already been assigned, travelled to the location, or installation work has commenced, applicable visit, transportation, labour, or service charges may apply.

6. Cancellation of AMC & Maintenance Services

For AMC, maintenance, or other recurring services, cancellation terms will depend on the specific service agreement or quotation provided to the customer.

If the service period has already commenced, a refund may not be available for services already provided.

Any unused service amount, where refundable, will be handled according to the agreed service terms.

7. Special & Customized Orders

Orders for products that are:

  • Specially sourced
  • Customized
  • Pre-configured
  • Made specifically according to customer requirements
  • Procured specifically against an approved quotation

may not be cancellable once procurement or preparation has started.

Any applicable cancellation conditions will be communicated to the customer before confirmation of such an order.

8. Installation & Project-Based Orders

Large CCTV installations, networking projects, access-control systems, biometric installations, and other project-based services may involve advance procurement and preparation.

Once equipment has been specifically procured or installation work has commenced, cancellation may be subject to applicable material, transportation, labour, procurement, or service charges.

The applicable terms may be specified in the individual quotation or project agreement.

9. Refund After Cancellation

Where a cancellation is approved and a refund is applicable:

  • The refund will generally be made through the original payment method where possible.
  • Refund processing will begin after cancellation approval.
  • The actual time for the funds to reach the customer’s account may depend on the payment gateway, bank, card issuer, or financial institution.
  • Installation, delivery, configuration, or service charges already incurred may not be refundable.

For further information, please refer to our Return, Refund & Replacement Policy.

10. Cancellation by Time Vision

Time Vision may cancel an order or service in circumstances including:

  • Product unavailability
  • Incorrect product pricing or information
  • Payment failure
  • Suspected fraudulent activity
  • Inability to deliver to the requested location
  • Supplier/manufacturer issues
  • Unforeseen circumstances beyond our reasonable control

If Time Vision cancels an order for which payment has already been received, an eligible refund will be processed according to the applicable circumstances.

11. How to Request a Cancellation

To request cancellation, contact us as soon as possible:

Time Vision Security Systems

Phone: +91 9150902726
Email: info@timevision.in

Please provide your order number or service reference so that we can process your request quickly.

12. Policy Changes

Time Vision may update this Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The updated policy will be published on this page with a revised Last Updated date.

13. Contact Us

Time Vision Security Systems

Address:
Block-402/4, Kamarajar Road,
Ilayangudi, Tamil Nadu, India.

Phone: +91 9150902726
Email: info@timevision.in